Shipping policy

Shipping Update

Due to recent U.S. import policy changes, shipping costs are now adjusted based on actual logistics fees.
Product prices remain unchanged.

  • Standard Shipping: $9.99

  • Priority Shipping: $11.99 (Your order ships first — faster delivery guaranteed.)

We appreciate your understanding and continued support.

Worldwide Shipping

We ship globally — wherever you are, we’ll get your order to you!
(Excluding conflict-affected regions such as Syria and Yemen.)
Our international shipping fees are among the lowest available.

Payment Options

We accept:

  • All major credit & debit cards (via Stripe on Shopify)

  • PayPal

  • Apple Pay

If your card is declined, don’t worry — contact us and we’ll help you resolve it.

Order Processing & Delivery Times

U.S. / U.K. Orders

  • Processing: up to 72 hours (excluding weekends)

  • Delivery: 10–14 days after shipping

International Orders

  • Processing: up to 72 hours (excluding weekends)

  • Delivery: typically 2–4 weeks after shipping

Some countries (e.g., Brazil, Argentina, South Africa, Mexico, Kuwait, Saudi Arabia, Costa Rica, Turkey) may take up to 8 weeks+ due to customs delays.

Order Dispatch & Tracking

Most orders ship within 48 hours (excluding Sundays).
Once dispatched, you’ll receive a confirmation email with tracking details.

Didn’t receive it?
Check your Spam/Junk folder — or email us at help@healthdevicesdirect.com for live updates.

Please note: tracking info may take 2–4 days to appear after dispatch.

Damaged or Broken Items

Received a damaged product?

  1. Take photos and a short video of the issue.

  2. Email them to help@healthdevicesdirect.com.

We’ll send a replacement within 24 hours.
(We’re not responsible for damage to packaging caused by carriers.)

Order Changes & Cancellations

  • Need to cancel or edit your order? Contact us immediately.

  • If your order hasn’t shipped yet, we’ll do our best to adjust it.

  • Once shipped, cancellations or changes are no longer possible.

Order Delays

If your order hasn’t arrived within:

  • 75 days (most countries)

  • 105 days (Brazil or South Africa)

Contact us. We’ll investigate and, if needed, resend your order via a new courier.

Returns & Refunds

You have 30 days to return items — no questions asked.
If it’s not a product quality issue, return shipping costs are your responsibility.

Refunds are sent back to the original payment method (FATF Regulation Section 16: Return to Original Route ensures fund security).

Missing Confirmation Email?

Check your Spam/Junk folder first.
If it’s not there, email us — we’ll resend it right away at Support@healthdevicesdirect.com.

Missing Tracking Number?

Your tracking link is usually in your dispatch email.
Can’t find it?
Contact help@healthdevicesdirect.com and we’ll send it to you directly.