Refund policy

Refund & Returns Policy

Last updated: 8/2/2026

Your safety matters.

We stand behind the quality of FAST AIR VAC products.

30-Day Return Window

  • You have 30 days from delivery to request a return.

  • Items must be:

    • Unused

    • In original packaging

    • In resellable condition

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used anti-choking devices

  • Opened medical or safety products

This protects customers and complies with health standards.

Damaged or Faulty Items

If your item arrives:

  • Damaged

  • Defective

  • Incorrect

Contact us within 48 hours of delivery.

Provide:

  • Order number

  • Clear photos or video

We will replace or refund immediately.

Refund Processing

  • Approved refunds are issued to the original payment method.

  • Processing time: 5–10 business days.

  • Shipping fees are non-refundable unless the item is faulty.

How to Request a Return

Email: support@healthdevicesdirect.com

Subject line: Return Request – Order #